At RA Studio Pvt Ltd., customer satisfaction is our top priority. We offer a 7-day return policy to ensure a smooth and reliable shopping experience.

1. 7-Day Return Policy

You may request a return within 7 days of receiving your order. To be eligible:

  • Items must be unused, unwashed, and in original condition

  • All tags, labels, and packaging must be intact

  • Return requests must be submitted within 7 days via email to support@rastudio.in with your Order ID and reason for return

2. Non-Returnable Items

Certain items are not eligible for return or refund. These include:

  • Sale or discounted items

  • Accessories (e.g., belts, scarves)

  • Any item marked as “Final Sale” or “Non-Returnable” at the time of purchase

We encourage you to review the product description carefully before purchasing.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

  • Clear photos of the issue

  • Your Order ID and item details

After review, we will arrange for a replacement or initiate a full refund at no additional cost.

4. Refund Process

  • You may choose to receive a Coupon Credit (store credit) of the same value, valid for future purchases on our website
    OR

  • Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund

  • If approved, the refund will be processed to your original payment method within 7–10 business days

  • Shipping charges are non-refundable, unless the return is due to our error

5. Return Shipping

  • Return shipping costs must be borne by the customer unless the item was delivered damaged or incorrect

  • We recommend using a trackable shipping method to avoid any loss in transit

If you have any questions or need help with your return, feel free to email us at support@rastudio.in or WhatsApp us at +91 98309 88852.