Return and Refund Policy

At R.A. Studio Private Limited, customer satisfaction is our priority. We offer a 7-day return policy, subject to the terms below.

Click here to raise a Return or Exchange Request

1. Return Eligibility

You may request a return within 7 calendar days of receiving your order. To qualify for a return:

• The item must be unused, unwashed and in its original condition.

• All tags, labels and original packaging must be intact.

• The return request must be submitted within the 7-day return period.

• You must provide your Order ID and the reason for the return.

To request a return, email us at info@rastudio.in or contact us via WhatsApp at +91 77383 88523. We generally respond faster on WhatsApp.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or discounted items

• Accessories, including belts and scarves

• Items marked “Final Sale” or “Non-Returnable” at the time of purchase

• Items that have been used, washed, altered or damaged after delivery

• Items returned without their original tags, labels or packaging

Please review the product description and size information carefully before placing your order.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery and provide:

• Your Order ID

• Details of the affected item

• Clear photographs showing the issue

Once the issue has been reviewed and approved, we will arrange a replacement or issue a full refund at no additional cost to you.

4. Return Charges

For eligible returns that are not due to a damaged, defective or incorrect item, we may charge a return shipping and handling fee of ₹50 per garment.

Return charges will not apply when the return is required because of an error on our part.

5. Return Shipping

Customers are responsible for returning eligible items unless the item received was damaged, defective or incorrect.

If you arrange the return shipment yourself, we recommend using a reliable, trackable shipping service. R.A. Studio Private Limited will not be responsible for returned items lost or damaged in transit.

Please do not send an item back until your return request has been approved and return instructions have been provided.

6. Refund Options

For an approved return, you may choose either:

• A coupon or store credit for the approved value, which may be used toward a future purchase on our website; or

• A refund to the original payment method.

Any applicable return shipping and handling charges may be deducted from the refund or store-credit amount.

7. Refund Processing

Once we receive and inspect the returned item, we will notify you whether the return has been approved or rejected.

If approved:

• Store credit will be issued for the approved amount; or

• A refund will be initiated to the original payment method within 7–10 business days.

The time taken for the refund to appear in your account may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to a damaged, defective or incorrect item, or another error on our part.

8. Contact Us

If you have questions or need assistance with a return, please contact us:

Email: info@rastudio.in
WhatsApp/Phone: +91 77383 88523

We generally respond faster on WhatsApp.