Shipping Policy

Thank you for shopping with R.A. Studio Private Limited. We are committed to delivering your designer wear safely and on time. This policy applies to all orders placed through www.rastudio.in.

1. Shipping Charges

• Shipping is free on orders above ₹2,000.

• Shipping is free for all registered RA Tribe members.

• A flat shipping fee of ₹100 applies to orders below ₹2,000.

• Applicable shipping charges will be displayed at checkout.

These shipping terms apply to deliveries across India.

2. Order Processing and Dispatch

Most orders are dispatched within 2–3 working days after confirmation.

Some garments are made to order and may require 10–15 working days to be prepared and dispatched. If an item in your order requires additional processing time, our team will inform you.

For R.A. Studio, Sunday is a working day and Monday is a weekly holiday. Public holidays may also affect processing timelines.

Once your order has been dispatched, tracking details will be sent to the email address and phone number registered with your order.

3. Estimated Delivery Time

After dispatch, delivery generally takes 3–4 business days.

We use independent third-party courier partners to deliver orders. Delivery times are estimates and may vary depending on:

• Your delivery location

• Courier-service availability

• Local or regional restrictions

• Weather conditions

• Other circumstances outside our reasonable control

The estimated delivery period begins on the date of dispatch, not the date on which the order was placed.

4. Shipping Coverage

We deliver to serviceable PIN codes across India through our third-party courier partners. Delivery availability is subject to their service coverage.

We currently do not offer international shipping.

5. Order Tracking and Delivery Communication

Tracking details will be sent to your registered email address and phone number after your order has been dispatched. Please allow some time for the courier partner’s tracking system to display the latest shipment status.

Our courier partner may also:

• Send delivery updates by SMS or WhatsApp

• Call you before or during a delivery attempt

• Contact you for directions or other information needed to complete the delivery

Please ensure that the contact information provided with your order is correct and that you remain available to receive delivery-related communications.

If you have not received tracking information after the applicable dispatch period, please contact us with your Order ID.

6. Delivery Delays

Occasionally, an order may be delayed due to severe weather, courier disruptions, regional restrictions, high order volumes or other circumstances outside our reasonable control.

We appreciate your patience in such situations. If we become aware of a significant delay, our team will make reasonable efforts to contact you with an update.

7. Incorrect or Incomplete Delivery Information

Customers are responsible for providing a complete and accurate delivery address, PIN code and contact number when placing an order.

If you notice an error in your delivery information, please contact us as soon as possible. We may not be able to change the address after an order has been dispatched.

Additional shipping charges may apply if an order must be shipped again because the address provided was incorrect or incomplete, or because delivery could not be completed after reasonable attempts.

8. Damaged or Incorrect Deliveries

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery. Include your Order ID and clear photographs showing the item, packaging and issue.

Approved cases will be handled in accordance with our Return and Refund Policy.

9. Contact Us

For shipping assistance, please contact us:

Email: info@rastudio.in
WhatsApp/Phone: +91 77383 88523

We generally respond faster on WhatsApp.